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Engaging with our school’s diverse constituencies is a challenging task in normal times; in the context of the pandemic and conversations about racial injustice, it is even more stressful and uncertain. Whether speaking with a faculty member about their commitment, asking a donor for a significant gift, or a parent about a disciplinary issue, we must engage and influence productively. The critical first step is understanding what is important to this person and why — their unique perspectives, motivations, needs, and concerns. In this webinar, negotiation experts from the Bridgeway Group will introduce the first of a set of conversation tools, the Ladder of Inference, which is essential to uncovering others’ underlying perspectives as we navigate challenging conversations.