Challenging Conversations: A Survival Kit

2-Days: Nov 12 & 19, 12-3pm (Virtual) | Plus 2 additional hours of 1-to-1 consulting | Designed for: Administrators and Department Heads

2020 is proving to be an endless succession of challenging conversations. As school leaders, we are  grappling with the impacts of COVID-19, confronting racial and social injustices in our communities, and now preparing for a contentious election season. Engaging with a school’s diverse constituencies is a challenging task in normal times; in the context of these topics and beyond, it is even more stressful and uncertain. When ’empathy fatigue’ sets in, it can be difficult to find the internal resources needed to manage these conversations with sensitivity and purpose.

Register Now - Nov 12/19 Offering

This workshop is designed to help us confront empathy fatigue and deal with a range of tough conversations. The primary focus of the course is to explore skills, tools, and analytical frameworks that will better equip us to engage clearly and effectively with students, parents, teachers, staff, and other community members. The course is designed to provide practical applications and offer a tool kit that will best serve us as we…

  • Strategically prepare for challenging conversations
  • Deal with the presence of strong emotions
  • Manage identity triggers
  • Manage cultural and communication style difference
  • Create value in our schools through collaboration


People are scared. Levels of trust in societal institutions are at an all-time low and the future seems frustratingly uncertain. We care A LOT for the future of our children and many of the activities that used to calm us are discouraged. It’s a perfect storm for high emotions, miscommunications, conflicting priorities, and identity triggers. We can’t ignore it, we can’t go around it, we have to go through it… making clear communication and effective conflict management skills a necessity for survival.


  • Two, 3-hour, synchronous, virtual workshops
  • Two additional hours of one-to-one consulting with Bridgeway Group expert coaches

This course combines two synchronous workshops and private coaching. First, attend two, 3-hour workshops delivered over Zoom. Then, schedule 2 hours of customized private coaching with one of the Bridgeway Group’s expert coaches (over phone or video conferencing). We keep course enrollment small – limited to 24 participants – in order to ensure everyone has a chance to participate fully. These workshops are highly interactive with scenario planning and many opportunities to collaborate with colleagues.

About Your Instructors

This workshop will be facilitated by expert negotiators from The Bridgeway Group which supports individuals and organizations in conflict-affected environments throughout the world. The Bridgeway Group offers training in negotiation, communication, and peacebuilding skills. They strive to provide best practice through coaching, strategic advice, and innovative tools, designed to help transform the negotiation and conflict management cultures of those with whom they work.

Register Now - Nov 12/19 Offering